Tips to Success at Work - Top 10
by Mark Gallagher
1. Never escalate problems up to your
manager. Try to communicate up solutions, and ask your manager to help
with strategy and communications.
Never communicate up a problem to your manager with no answer. For example,
do not say this:
"The new search engine we just launched is unstable and the help desk is
getting a ton of calls. What should we do ?"
This is better:
"Our team is working on the problem. We are talking directly to
the users to identify the source of the problem. We may need your help
to communicate with the manager of the help desk, but let us work on it and
see if we can fix it quickly."
This is also good:
(to your manager).... At today's staff meeting, everyone seemed concerned
with the delays on the version 2 roll-out, I'd like to organize a small
workgroup to get this on track. Sound OK? ..... What's the best
way to approach Karen and Tom?"
2. Place information on the wall of your
cube or office that tracks performance
using unedited (raw) data.
This is a subtle but powerful way to communicate to your co-workers and
management that you are serious about your projects and raw data is always seen
as a credible measure of performance. So you are broadcasting your
performance (to anyone that walks by) without looking self-serving.
For example, I had this hit count above my desk for several years:
3. When mistakes are made in your group, jump
to the head of the line to take responsibility.
This does not make sense, does it? Things always go wrong. Look for an opportunity to take
responsibility for something that goes wrong in your group, even if it is not
directly your fault. Meet face to face with your manager and take full
responsibility. Keep the communication to your manager short and don't provide excuses.
Use words like this:
"I take responsibility for this screw-up".
"Total brain failure on my part". "I should have seen
this coming." "I will fix it."
or this is even better:
"Fingers
are being pointed at the support team for this problem, but it's really my
fault, I should have anticipated this and communicated to the support team in
advance."
4. Cancel any project that has lost momentum or is
going sideways.
Try to keep positive momentum on all your projects. But also be totally
honest. Constantly self-evaluate your work.
If you are not making progress, try to sidestep obstacles and consider a
complete change in strategy. If you are leading
a project that has lost momentum, have the courage to end it. Co-workers and
managers will respect candor and personal responsibility. For example:
"Hey team, this
is my project and it is going nowhere. My fault. Let's end it now and move on
to something better ....."
5. Use the "Power of Pretzels" to make
friends and influence co-workers.
One of the best ways to get noticed in a large company is to surprise your
co-workers with food. The best idea is to put out pretzels near your cube each
afternoon and invite co-workers and managers to stop by and have a quick pretzel
break. Buy the big jar of Utz pretzels at Walmart for a couple bucks or the Rold
Gold Rods. Don't underestimate this one. User
feedback from February, 2002:
Mark,
I do not remember how I stumbled on to your web site, but one item I gleaned
was the pretzel thing at work. I work in Quality Control for a
pharmaceutical co. where the stress level runs pretty high. So I thought
I
would try the pretzel thing (Utz's country store brand) and I have had
company directors and vp's literally eating out of my hand. It is
amazing
how many people come by, and all for a couple bucks a week.
Great idea.
tje
6. Coach management to use or fix their personal computers.
The senior types in your organization may have weak computer skills.
And they may be reluctant to call the Help Desk to get help. Find
any way to be the personal help desk person to your boss or senior
management. Doesn't matter if it's not your job, it creates an
opportunity to bond with the senior people.
7. Actively re-direct credit and thanks to
others.
When a project is done, send an e-mail to all
involved (including all management above) announcing the project was completed successfully
and particular thanks is owed to ______. This is a powerful strategy to get
management to see you as a leader.
For example, a short voice mail to a manager
saying this:
"Mary, just wanted to say what an outstanding job Jim did on the
re-design project. He had the key idea on ....."
At the end of the
year when everyone is doing performance reviews, think of people outside your
immediate group that helped you on a project in the past year. Send that
person's manager and the manager one more level up, a note that recognizes the
work of that employee. For example write this:
"Jim and Lori, At our staff meeting today we discussed our
performance reviews for 2003. I asked my team for names of people
outside our group that made big contributions to our projects. Jack
Fleming was at the top of list for troubleshooting the server problem
when we launched the new enhancements. That was huge. Just a
quick note in recognition of Jack's work in the past year, and we look
forward to working with your team in 2004. Mark "
8. Use face-to-face meetings or the phone to
communicate bad news or to disarm people that are blocking your projects.
Never communicate negative opinions or bad news using e-mail, chat or
voicemail. Pick up the phone or setup a face to face
meeting.
If you receive an e-mail with negative opinions or if you are copied on an
e-mail debate where negative opinions are shared, do not "reply to
all" to continue the debate. Call the person directly and say
" Tom, I'm reading this good e-mail debate on the project, I wanted
to call you directly to understand your view on this...."
You will be amazed at how quickly people calm down when you call them or meet
with them face to face.
If you are not getting the collaboration you need on a project, call the key
person and say:
"Hey Paul, I know you guys are very busy, but
your group has all the talent on this project, we need your help to ....."
E-mail is an excellent channel to communicate positive
news because it can be easily forwarded to others.
Tom,
Just a quick note to say thanks for putting
Mary on the search engine project. She found the cause of the error message
and fixed it. Now all if fine.
Thanks again. Mark
cc: Mary
9.
Avoid long meetings by taking the initiative to organize short meetings
and respond quickly to any e-mail and phone calls.Nothing will
sap your energy and productivity more than long conference calls or half day
meetings. If you do not respond quickly to e-mail or phone calls,
problems can grow and you will be invited to long meetings to discuss the
problem. Try to be pro-active by quickly responding to all
communications channels and take the initiative to organize the meetings so you
can keep them short and productive. 10. Dress one level - up that of your co-workers
This
is a subtle thing. You don't want to look clearly more casual or less
casual than your co-workers........just better. Do it this way. Go
to an upscale store like Nordstrom wearing
the cloths you typically wear at work. Find a good salesperson and tell
them this is what I wear every day. I want to look better. Not less
casual, just better. Let them take if from there. It will cost you,
but you will make it back in career advancement.
by Mark Gallagher Updated: July, 2007
gallagher.com
< - - - return
|
