Notes

Outline

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The Environment Fifth largest bank 72,000 employees 55,000 with computers Complex organization Decentralized intranet activities 175,000 home page hits per day

Case Study #1 Add single-click view of org chart to employee phonebook view all management above and direct reports below all data current from nightly feed from HR Purpose: rapid escalation of problems (above) quick access to backup support (below)

Process Listen to users and brainstorm new ideas  - “I know where people fit in the company by the name of the manager they belong to” Paper prototype Question to developers - can it be done? Visual prototype for developers - photoshop Working prototypes with real data Best of 3 - quick user testing Into production and ask for feedback

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