E-Mail Writing Tips - Clear and Simple
by Mark Gallagher
The big tips:
- a clear "subject" that catches
attention
- text is brief, friendly and
straight-forward in tone
- good spacing around important text
Example 1: Asking a technical support person
for help.
Subject: Travel Site
______________________
Mary, We called the Help Desk because
when we clicked on the travel site we got this funny error message.
Not sure what is going on. We don't usually have this problem.
I'm getting calls from SVPs.
They want something done about it. Mark
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Example 2: This is
much better:
Subject: Need Help >>>
Travel Site dead
______________________
Hi Mary, I left you a voicemail.
I bet you can figure this out.
Here is the error message when you click on "Travel" on the home
page.
ASP error, line 205, no find match:
456XXpp35, SQL error: 456DD
Please take a quick look and give me a ring.
Many thanks.
Mark
phone: 2-5533
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by Mark Gallagher
Updated: July, 2005
gallagher.com
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